Do you want to know what can make or break an interview? What are the questions that will be thrown at you and how should you answer them? This blog post is all about interviewing for a BPO job. Read on and learn what it takes to ace your interview!
Interview Questions: Why do we need someone like yourself in this position? What would success look like after two years of working here? How does this company compare with others in the industry as far as quality, reputation, etc.? What makes our company better than our competitors? Can you describe a time when something wasn’t going well but how did things turn out okay because of some action(s) taken by yourself or another person involved? Who else have you interviewed?
1. Why do we need someone like yourself in this position?
This question isn’t as hard as it might seem. They are basically asking why you would be a good fit for the job, so make sure your answer is clear and concise. You can mention that you have similar work experience or a degree that makes you a good fit. If there aren’t many people with your qualifications, you can mention this as well.
2. What would success look like after two years of working here?
If there are specific goals in mind, be sure to answer accordingly. If not, think about the most important responsibilities of the job and how they distinguish “success.” For example, it could be earning a certain amount of money or accomplishing all tasks assigned in an efficient manner.
3. How does this company compare with others in the industry as far as quality, reputation, etc.?
This is another way for them to see that you have done your research on the position and company beforehand. As previously mentioned in our blog post ” Bpo interview questions,” one good way to ensure success during the interview is to do your research. If you know facts about the company, mention them! This shows initiative and a genuine interest in the job.
4. What makes our company better than our competitors?
It’s important to have a good grasp of what differentiates this organization from its competitors. You should be able to list these differences clearly and concisely as well as explain why they are beneficial to those who work there. Be sure not to forget some key items such as benefits or bonuses offered by the company!
5. Can you describe a time when something wasn’t going well but how did things turn out okay because of some action(s) taken by yourself or another person involved?
When answering this question, it’s important to focus on the action(s) you took to lead to a positive outcome. If other people were involved in achieving success, be sure to mention them. Doing so will show that you are a team player!
6. Who else have you interviewed with?
Be prepared for this question if it comes up during your interview. It’s expected that when applying for multiple positions at once, each organization is aware of the others who are interviewing you. If another company has yet to reach out or conduct an in-person interview with you, then be prepared to answer accordingly! Be aware that some companies may not re-contact candidates who haven’t met face-to-face because they assume there must not be much interest on your part.
7. How do you stay up to date on changes in your industry?
This is another great question, as it shows that the company cares about its employees’ education and growth. Therefore, be sure to explain how often you read articles online or follow news updates on social media. Mention good articles or posts that have helped you gain new insights into current issues or problems!
8. Describe a project that was important but didn’t go according to plan? What did you learn from this experience?
When answering this question, it’s crucial to mention what went wrong and why the situation occurred. Don’t just say something like, “My manager made a mistake,” because then they will ask for details about who was involved and more information surrounding the event. After all, the interviewer wants to know that you have experience handling difficult situations. Once you’ve explained the situation, it’s important to mention what you learned from it. This could be something like how to better manage a team or how to handle communication with other stakeholders.
9. What makes you unique?
This question can be tricky because there is no right or wrong answer. However, some potential responses to this question include:
-I have a diverse background which has helped me become more adaptable in different situations
-I am very passionate about my work and put in extra effort to achieve success
-I’m a fast learner and enjoy being challenged by new tasks/projects
-I have strong problem-solving skills
10. How do you handle the pressure?
When answering this question, be sure to mention the specific strategy(s) you utilize when faced with a time crunch or stressful situation at work. It’s best to give an example from your previous place of employment and explain what positive outcome resulted because of your efforts. If possible, try to relate this back to what would happen if you couldn’t use these strategies during your employment with them! For example: “If I’m working under a tight deadline, I usually prioritize my tasks so that everything is completed before it’s due.” You can follow up by explaining how doing so creates a sense of peace and allows other team members to contribute as well since they don’t feel rushed!
11. What are your long-term goals?
When answering this question, it’s important to mention that you are looking for a long-term career with the company instead of just wanting to work there temporarily. This can be done by mentioning how interested you are in their organization and the role you want to play within it. Also, try to tie back what you have previously mentioned about yourself or things you’ve done in your life that show ambition.
12. What would other people say about working with you?
It’s important to first think about whether or not the other person has anything negative to say! If so, then try your best to reframe the answer into something less detrimental toward your character. After all, if other interviewers ask this same question then it’s likely that at least one person will also ask you to describe your previous work relationships. Therefore, focus on the positive aspects of working with you and why you enjoy doing so!
13. Why is this company a great place to work?
When answering this question, it’s important to mention what you know about the organization and its goals. Try to focus on how they utilize their workforce and what makes them unique in terms of culture and leadership! This strategy will help show that you’ve done your research and are genuinely interested in their culture. You can follow up with questions like: “What is most rewarding about working here?”, “What do you find allows employees to succeed in this organization?”
14. What are your short-term goals?
It’s important to reframe this question by focusing on the future, rather than the present or past. First, mention what your long-term goal is, and then explain how completing it would allow you to achieve your short-term goal! For example: “Right now my ultimate career goal is to become an Accounts Receivable Supervisor at ABC Company. Once I’ve shown that I can handle that position effectively, my further career aspirations include becoming an Accounts, Payable Supervisor.”
15. How do you manage conflict?
When answering this question, it’s important to show that you understand the root cause of conflicts and possess strategies for resolving them! Below are common examples of answers:
“I believe that it’s important to understand the other person’s perspective before trying to resolve the conflict. By doing so, I can usually find a solution that works for everyone.”
“I’m very patient and typically give the other person time to explain their side of things. After that, I try to come up with a logical solution that takes into account both parties involved.”
“I firmly believe that communication is key in conflict resolution. If we can discuss the situation openly and honestly, then there’s a better chance of finding a solution that works for everyone.”
16. How do you handle change?
When answering this question, be sure to mention how you’ve coped with change in the past and what strategies you utilized! For example: “I look at change as a positive thing. In the past, I’ve always been able to work harder and be more productive because of it.”
“Change is something that all organizations face, but I believe that they should also see it as an opportunity for growth. This often leads to improved efficiency or a better way of doing things.”
17. How do you prioritize your tasks?
It’s important to mention that throughout this process, you have been constantly thinking about how anyone’s task will help you achieve the larger goal! Also, include what processes or tools you use when trying to prioritize tasks so that they come across as organized and efficient! For example: “I usually create a list of priorities from most pressing to least pressing so that I can better focus my time and energy. I also use a timer to help me stay on track so that I’m not spending too much time on any one task.”
18. What would you do if you received inaccurate information?
When answering this question, it’s important to show that you have the ability to think critically! Below are common examples of answers:
“I would try to gather more information from different sources to get a more accurate picture.”
“I would ask for clarification from the original source and see if they could provide me with additional details.”
“If the problem was with the data itself, then I would try to find a workaround solution until the issue could be resolved.”
19. What is your experience in this field?
It’s important to mention your achievements in the field that are most relevant for this position! For example: “I’ve been involved with XYZ Company since graduating college 5 years ago. I was promoted to Customer Service Supervisor two years ago, so my experience managing a group of employees should come in handy.”
20. What are your greatest professional strengths?
When answering this question, be sure to include qualities that you have that would make you successful in the desired job! For example: “My ability to multi-task across various projects is one of my top skills. Furthermore, I’m always thinking outside of the box and exploring creative possibilities!”
21. Have you ever had to negotiate? If yes, what strategies would you use?
When answering this question, be sure to mention negotiation strategies that align with your personality! For example: “I believe in the power of compromise. I would offer a suitable alternative for the other party.”
“I like to get straight to the point and find what matters most to each person involved. Once we figure out what needs to be achieved, then it’s much easier to come up with a solution.”
22. How do you handle rejection?
When answering this question, it’s important to show how you’ve used past experiences in order to gain new skills or become better at handling future rejections! For example: “In the past, when I was rejected from a position, I always looked at it as a learning experience. I tried to figure out what went wrong and how I could improve for next time.”
“Every rejection feels discouraging, but it’s important to remember the bigger picture. Usually, there are other opportunities that can lead me to success if I keep trying.”
23. How would you rate your communication skills?
When answering this question, be sure to mention specific examples of when you’ve effectively communicated with another person! For example: “My ability to communicate clearly with my supervisors has always been one of my best skills. When something is unclear or they need additional details, I’m always able to provide them with proper information so they don’t have any questions about what they’re working on.”
“I pride myself on my verbal communication skills. I’m always able to articulate my thoughts and feelings in a way that makes sense to the other person.”
24. What do you think are the biggest challenges this position will present?
When answering this question, be sure to mention qualities that you have that would make you successful in the desired job! For example: “I believe that one of the biggest challenges this position will present is working with a large team. I’ve had experience managing a group of employees in the past, so I know how to delegate tasks and keep everyone on track.”
“The company is undergoing a lot of changes recently, so I think it’ll be important to stay flexible and open-minded. I am comfortable with change and am confident that I can adapt to the new surroundings.”
25. What is your greatest professional achievement?
When answering this question, be sure to discuss a significant moment in your career that truly represents the hard work you’ve put into achieving success! For example: “In my last role, I was able to completely restructure our department’s workflow. Since then, there has been a 35% increase in productivity and we’ve been ranked as one of the top teams within the organization!”
“After receiving feedback from my superiors, I decided to pursue additional training opportunities so I could learn more about what had been expected of me. Now I feel confident in my abilities and am more prepared for any future challenges.”